Terms and Conditions

Welcome to SortedSolace!

These terms and conditions outline the rules and regulations for the use of SortedSolace's Website, located at https://sortedsolace.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use SortedSolace if you do not agree to take all of the terms and conditions stated on this page.

This website is operated by

Mag. Sybil Langer, MBA

Schemmerlstraße 58/1/16

1110 Vienna

E-mail: office@sortedsolace.com

- hereinafter referred to as: Provider -

1. Scope of application

These General Terms and Conditions (GTC) apply to all contracts concluded for the purchase of goods, services or other items (hereinafter referred to as ‘Goods’) in the Shop at the above URL in the version valid at the time of conclusion of the contract. These GTC apply exclusively. Deviating GTC of the customer shall not become part of the contract unless the Provider expressly agrees to them.

2. Conclusion of contract

2.1 The offers in the shop constitute a binding invitation by the Provider to the customer to purchase the goods offered in the shop.

2.2 The goods are ordered using the provider's online order form. After selecting the desired goods, entering all the required information and completing all other mandatory steps in the ordering process, the selected goods can be ordered by clicking the order button at the end of the checkout page (order). By clicking on the order button, the customer declares their acceptance of the contract offer, thereby concluding a binding contract for the purchase of the selected goods.

2.3 Before bindingly submitting the order via the provider's online order form, the customer can check their entries and correct them at any time using the usual keyboard, mouse, touch or other available input functions. In addition, all entries are displayed again in a confirmation window before the binding submission of the order and can also be corrected there using the usual keyboard, mouse, touch or other input functions available.

2.4 The provider will save the contract text after the contract has been concluded and send it to the customer in text form (e.g. by email). The provider will not make the contract text available in any other way.

2.5 The following languages are available for the conclusion of the contract: English

3. Right of withdrawal for consumers

Consumers are generally entitled to a right of withdrawal for contracts concluded outside of business premises and for distance contracts. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. Details can be found in the cancellation policy, which is made available to every consumer at the latest immediately before the conclusion of the contract.

4. Payment, default

4.1 The prices listed in the shop at the time of ordering apply. All prices include statutory value added tax and any shipping costs that may be listed. The customer will be informed about the available payment options in the provider's shop.

4.2 If payment by credit or debit card has been agreed, the purchase price is due immediately after conclusion of the contract.

4.3 If payment via ‘PayPal’ has been agreed, the purchase price is due immediately after conclusion of the contract. The payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

4.4 If ‘Sofortüberweisung’ has been agreed, the purchase price is due immediately after conclusion of the contract. Payment is processed by Sofort GmbH, Theresienhöhe 12, 80339 Munich.

4.5 For payments via ‘etsy payments’, the due date depends on the selected payment method. Payment processing is generally handled by the payment service provider Etsy Ireland UC, 66/67 Great Strand Street, Dublin 1, Ireland for payments in euros. Payments in US dollars or Canadian dollars are processed by Etsy Inc., 117 Adams Street, Brooklyn, New York 11201, USA (both hereinafter also referred to as "Etsy payments"). Etsy Payments offers customers payment processing via various third-party payment services, which are listed in detail in the provider's offer. These payment services are also listed again during the order process. Customers can find more details in the Etsy Payments Terms of Use at: https://www.etsy.com/de/legal/etsy-payments/.

5. Retention of title

The purchased goods remain the property of the provider until the purchase price has been paid in full.

6. Delivery and reservation of self-supply

6.1 Unless otherwise agreed, delivery shall be made within the delivery time specified in the shop to the delivery address specified by the customer. The applicable delivery times can be found in the shop.

6.2 Collection of the purchased goods by the customer is not possible.

6.3 If the supplier is unable to deliver the ordered goods because it has not been supplied itself through no fault of its own, despite having concluded a congruent covering transaction with a reliable supplier in good time, the supplier shall be released from its obligation to perform and may withdraw from the contract. The supplier is obliged to inform the customer immediately of the impossibility of performance. Any consideration already paid by the contractual partner will be refunded immediately. Mandatory consumer law remains unaffected by this paragraph.

7. Warranty

The provisions of the statutory warranty for defects apply.

8. Liability and indemnification

8.1 The provider shall be liable without limitation:

• for damages resulting from injury to life, limb or health caused by an intentional or negligent breach of duty by the provider or an intentional or negligent breach of duty by a legal representative or vicarious agent of the Provider;

• for damages resulting from an intentional or grossly negligent breach of duty by the Provider or from an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of the Provider;

• due to a guarantee promise, unless otherwise agreed;

• due to mandatory liability (e.g. under the Product Liability Act)

8.2 If the provider negligently breaches an essential contractual obligation, its liability shall be limited to the foreseeable damage typical for this type of contract, unless unlimited liability applies in accordance with the preceding paragraph. Essential contractual obligations are obligations that the contract imposes on the provider in accordance with its content in order to achieve the purpose of the contract, the fulfilment of which is essential for the proper Essential contractual obligations are obligations that the contract imposes on the provider according to its content in order to achieve the purpose of the contract, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the customer may regularly rely.

8.3 Otherwise, any liability on the part of the provider and the liability of its vicarious agents and legal representatives is excluded.

8.4 The customer shall indemnify the provider against any third-party claims – including the costs of legal defence in the statutory amount – asserted against the provider on the basis of illegal or contract-breaching actions on the part of the customer.

9. Data protection

The provider shall treat its customers' personal data confidentially and in accordance with the statutory data protection regulations. For further details, please refer to the provider's privacy policy.

10. Final provisions

10.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods, insofar asthis choice of law does not result in a consumer with habitual residence in the EU being deprived of mandatory legal provisions of the law of their country of residence.

10.2 If the customer is a merchant, a legal entity under public law or a special fund under public law, the court at the provider's registered office shall have jurisdiction, unless an exclusive place of jurisdiction has been established for the dispute. This also applies if the customer is not resident within the European Union. The registered office of our company can be found in the heading of these General Terms and Conditions.

10.3 If any provision of this contract is or becomes invalid or unenforceable, the remaining provisions of this contract shall remain unaffected.

11. Information on online dispute resolution/consumer arbitration

The provider is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Our email address can be found in the header of these General Terms and Conditions.